Shipping & Returns Policy
Shipping and Returns Policy:
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorised your credit card for the purchase. As soon as we receive your order we confirm stock availability for immediate shipment. If your item is on backorder or unavailable we will void the pre-authorisation and contact you via e-mail. If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and submit the order for shipment.
If your order is in stock and we process the charges to your credit card your order will ship within five business days from the date of your order. Your order will be shipped through an agent that may use a variety of carriers to deliver your item(s,) therefore we cannot provide you with tracking information. If you do not receive your order within 10 days of placing your order please contact us on (03) 8769 2800 or at email@example.com and we will determine the current location of your item(s).
Due to the size and weight of items a forklift is required for unloading at your nominated delivery address, if a forklift is not available we cannot guarantee delivery and further charges will be incurred.
Sales and shipment is restricted to Australia only, we cannot ship goods internationally. If you are located outside of Australia please contact our office on +61 3 8769 2800 or send an email to: firstname.lastname@example.org to make alternative arrangements.
Where the price quoted by the Company includes delivery or where the Company delivers on behalf of the Purchaser the Company and the carrier must receive written notification of any damage within 7 days of delivery otherwise no liability can be accepted for such damage. If your item(s) do arrived damaged please send an email with a description and photographs to email@example.com and we will assess your claim.
Cancellations & Refunds:
All orders cancelled after 48 hours are subject to a $250 administration fee whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
You must inspect the item(s) immediately following delivery. We reserve the right to refuse to accept any returns. If we elect to take back any products it will be on such terms as we are willing to accept and a restocking fee of not less than 20% of invoice value will apply. If any of the products are faulty or in any way defective we may elect to either repair or replace in accordance with the product warranty terms and relevant consumer laws. Any of the returned products which are accepted by us will be our property. We will not issue cash refunds in any event.